So that you wish to be a pc help technician. Or maybe you might be one already, however you may’t determine whether or not you are simply having a foul week otherwise you’re actually not minimize out for the job. What does it take to be an efficient help tech? Is that this a profession at which you’ll excel and be completely satisfied? The flexibility to do effectively in any job and to take pleasure in it relies upon to a sure extent upon our personalities, abilities, and attitudes. However how will you inform if being a help tech is not a superb match for you? Contemplate the next indications that you just could be on the incorrect monitor.
1: You do not respect different techs
Begin by inspecting your angle towards help techs. When you must name your ISP or different service supplier, do you deal with the techs with respect or do you assume they’re all idiots studying flip charts? For those who do not respect the function of the help tech, no matter how effectively a specific tech performs, you in all probability should not be one, as you will not worth your self or what you do.
2: You view the job solely as a stepping stone
How do you see the job as help tech? Is it an finish in itself or merely a stepping stone to one thing “higher”? Sadly, in lots of organizations, the help tech job is considered the bottom rung of the IT ladder, an entry-level place to be crammed by individuals with little or no confirmed expertise who might be promoted out of the spot on the earliest alternative.
All too ceaselessly, I’ve seen candidates for help tech positions state their goal as turning into a community administer or DBA. Few candidates really say they’re aspiring to be a help tech. Regardless of the frequent lowly positioning of help techs, if you don’t respect the job as one thing to aspire to slightly than a crucial ceremony of passage—a techie purgatory—you in all probability shouldn’t be a help tech.
three: You care about know-how however not individuals
Ask your self why you wish to be a help tech. Whether it is at the beginning since you take pleasure in messing round with computer systems, supporting tech-ing will not be your best option of profession. In lots of organizations, the tech spends as a lot time, if no more, coping with user-perceived points as with real technical issues. Then again, when you primarily take pleasure in serving to individuals, relish drawback fixing, have infinite endurance, and have some technical aptitude, being a help tech might make you deliriously completely satisfied.
SEE: 10 ideas for serving to your customers observe IT documentation (free TechRepublic PDF)
four: You are not likely pushed to maintain up with tech traits
After all, #three doesn’t imply that an curiosity in and an inherent ability for know-how aren’t crucial conditions for being a help tech. With out a robust impartial curiosity in tech, it’s extremely unlikely that the help tech subject might be a profitable profession alternative. Being an efficient help tech requires maintaining with present know-how—and regrettably, not each firm will present the time and instruments crucial for this job throughout regular working hours. Which means that to remain aggressive, you may must dedicate a few of your personal time and sources to conserving your self present.
SEE: IT coaching coverage (Tech Professional Analysis)
5: You do not care in regards to the enterprise you are supporting
Assist techs are employed in all forms of companies, from faculties to hospitals to chemical crops to casinos. Though lots of the primary features and roles of the tech in every of those industries are the identical or related, in my expertise, the actually excellent techs are those who take the time to be taught the trade they’re supporting.
You need not go the bar examination to be a help tech for a regulation apply, however making the trouble to know the enterprise gives you the knowledge it’s essential to higher prioritize your duties and supply proactive help. A tech who takes the time to be taught the job features of the individuals they’re supporting can add appreciable worth by making strategies to allow staff to make simpler use of the obtainable know-how and grow to be extra environment friendly of their jobs.
6: You do not deal with stress terribly effectively
One other necessary issue to think about is the way you reply to strain within the type of pressing deadlines, extremely pressured staff, and irate company executives. If you cannot keep calm and suppose logically and clearly to determine why the presentation due in precisely seven minutes will not print or the right way to retrieve the boss’s file that an assistant inadvertently deleted, a profession as a help tech is liable to trigger you a substantial amount of stress and distress. In such circumstances, techs are required to point out that they acknowledge the urgency of reaching a quick decision with out participating within the person’s panic, whereas nonetheless treating a fairly presumably abusive person with respect and professionalism.
7: You want recognition and reward
Being a help tech usually means being invisible till one thing goes incorrect. Mockingly, when you’re doing an superior job by proactively taking good care of the customers, you are much less prone to be seen than when you’re slacking and are ceaselessly referred to as upon to avoid wasting the day.
Early in my profession, a VP took me apart and advised that I’d like to sometimes crash the community server so I might justify my existence by heroically restoring it in a single day. You could be lucky and encounter the odd customers who recognize that they by no means must name you, or perhaps a boss or co-worker who expresses gratitude for the high-quality job you might be doing, however such a constructive suggestions is normally the exception. For those who require frequent approbation to really feel assured and happy along with your efficiency, being a help tech will not be your best option of careers.
SEE: 10 real-world truths about succeeding in IT operations (free TechRepublic PDF)
eight: You are a little bit brief on endurance
Do you regard your self as a affected person individual? Coping with sure customers requires a substantial amount of endurance and composure. Some customers will all the time make the identical errors, which they anticipate you to repair. Others would require hours of particular person tutoring to have the ability to carry out even essentially the most primary duties on their pc. Addressing the wants of those customers requires endurance, composure, and empathy.
One tech I used to work with had an impressive status among the many tougher customers for being a wonderful trainer, prepared to surrender his breaks and lunchtime to help with any mundane job. One night after work, I bumped into him at a neighborhood park, red-faced and pouring sweat, violently slamming tennis balls right into a wall. Every tennis ball had a face drawn on it within the unmistakable likeness of sure staff, with a reputation inscribed beneath to take away any doubt as to the supposed id. Not being an innately affected person individual, the tech had developed this inventive technique of coping with his frustration slightly than taking it out on the customers.
9: You are a bit shaky on the subject of drawback fixing
The method of resolving pc issues requires a scientific, logical methodology, with occasional flares of inspiration when the logic fails. Though there is no such thing as a single “right” methodology for figuring out the reason for an issue, the flexibility to suppose clearly and logically is an important qualification for being a help tech.
If you do not have a pure aptitude for systematic drawback fixing, being a profitable help tech would require you to dedicate appreciable time to growing complete problem-solving strategies that may be tailored to any scenario.
10: You are shy, delinquent, or awkward in your communications
In case your communication abilities are something in need of glorious, otherwise you possess good abilities however have a powerful choice for hiding behind your keyboard all day, a profession as a help tech will make each you and your customers sad. In most organizations, the help tech is the face of the IT division. In lots of instances, the tech is the one IT workers member with whom most customers will ever work together. Which means that the flexibility to speak successfully with all forms of customers, no matter their technical means or place inside the firm, is of paramount significance.
Do you suppose you are a good match for a help tech job? These sources might help
Have you ever taken on the function of help tech? What are the professionals and cons? Share your experiences and recommendation with fellow TechRepublic members.