Amazon’s head of customer operations to retire next year

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Jeff Wilke, head of Amazon’s customer operations, speaks throughout the Amazon re:MARS conference on robotics and expert system in Las Vegas in June 2019.


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Jeff Wilke, head of Amazon’s customer organization, prepares to retire in the very first quarter of 2021 and will be changed by Dave Clark, senior vice president of around the world operations.

The statement can be found in a securities filing on Friday early morning and from memos sent from CEO Jeff Bezos and Wilke to staff members.

“I don’t have a new job, and am as happy with and proud of Amazon as ever,” Wilke, who likewise passes the label “JAW,” stated in his memo, later on including, “So why leave?  It’s just time. Time for Dave Clark to step in and lead the organization as CEO Worldwide Consumer … Time for me to take time to explore personal interests that have taken a back seat for over two decades.”

Wilke signed up with Amazon in 1999, when the e-commerce giant was just 5 years of ages, and began as an operations executive. He increased in the executive ranks in the operations and customer organizations to ultimately get the title in 2016 of CEO of the around the world customer organization.

Clark likewise signed up with Amazon in 1999. He was called the head of operations in January 2013 and presently manages the business’s worldwide supply chain, shipment, customer care, physical shops, marketing and Prime.

The altering of the guard is significant since Wilke is among just 3 individuals at Amazon with a CEO title, together with Andy Jassy, who is CEO of Amazon Web Services, and Bezos, who is CEO of the entire business. Those CEO titles for Jassy and Wilke, given up 2016, made them both prospective successors to Bezos when he ultimately steps down. At 56, Bezos isn’t anticipated to retire anytime quickly.

Worldwide customer operations are without a doubt Amazon’s greatest organization, with e-commerce storage facilities and shipment networks around the world. While Clark has actually been at the business for simply as long as Wilke, a shift of management will still be required.

“Jeff’s legacy and impact will live on long after he departs. He is simply one of those people without whom Amazon would be completely unrecognizable,” Bezos stated in his memo.

Bezos likewise stated he included 3 brand-new individuals to his leading group of executives, referred to as the S-team. They are Alicia Boler Davis, who assists run the business’s satisfaction centers; John Felton, who assists run shipment services; and Dave Treadwell, part of the e-commerce tech group. Bezos has actually been including more females to this group, after being slammed for many years for having the S-team controlled by males.