A Calgary household headed to Cancun, Mexico for spring break stated they’re out greater than $three,400 after their journey was rescheduled by their airline. This comes after the grounding of Boeing’s 737 MAX eight planes.
The McCartneys had been planning their trip for months once they obtained an electronic mail from Calgary-based airline WestJet a number of days earlier than departure.
The flight they had been speculated to take had been modified, with their arrival set 4 days later than anticipated.
“We’re caught paying for our room on the resort. It’s non-refundable,” Jacelyn McCartney stated. “In order that’s $1,800 out of pocket for us.”
WestJet is one among a number of airways world wide that has grounded its MAX eight planes over security considerations following the March 10 Ethiopian Airways crash that killed 157 folks and the October 2018 Lion Air crash that killed 189.
“Don’t get me improper, I’m very glad that these planes had been grounded,” McCartney stated.
However she wasn’t proud of WestJet’s response, particularly when she tried to vary the return flight, delaying it by three days.
“WestJet needed to cost us for altering that flight,” McCartney stated. “There was fairly the argument between our journey agent and WestJet to waive that payment.”
The McCartneys stated they perceive that travellers will probably be affected however in addition they suppose airways needs to be extra accommodating.
In the long run, WestJet waived the charges, however the McCartneys stated the corporate refused to waive the charges for an additional earlier flight the household hoped to take as a substitute.
In a press release, WestJet instructed International Information it’s by no means its intention to disappoint passengers.
“Because the MAX grounding is a circumstance outdoors of WestJet’s management, we’re adhering to our uncontrollable delay coverage,” stated spokesperson Morgan Bell. “As a part of the automated schedule change course of, as a result of MAX grounding, visitors are moved to the subsequent accessible WestJet or WestJet Encore flight.
“As a reminder, as a consequence of irregular operations and the grounding of our MAX plane, overbooking conditions can occur. Often, WestJet might must swap a bigger plane for a smaller one and has too many visitors for the variety of accessible seats.”
Of the greater than 65,000 visitors booked on MAX eight flights till March 31, greater than 85 per cent had little to no schedule adjustments, WestJet stated.
The McCartneys have now filed a declare with their journey insurance coverage firm hoping to get again the cash the resort charged: $1,800 for the missed days at first of the holiday and $1,600 for the additional three days tacked on on the finish of the holiday.
© 2019 International Information, a division of Corus Leisure Inc.