Coinbase hires a new VP of Operations to lead its customer service effort

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Coinbase simply introduced they’re hiring Tina Bhatnagar as VP of Operations and Know-how to guide all operational groups at Coinbase and GDAX.

However maybe most related proper now’s the truth that her duties will embody overseeing the fast-growing startup’s customer support division.

It’s no secret that Coinbase is in want of some assist in terms of help and customer support. The corporate has struggled to deal with each technical and buyer help operations throughout the large spikes in value, new customers and transactions over the previous couple of months.

Tina Bhatnagar

However Coinbase isn’t blind to those shortfalls, and about six months in the past unveiled a plan to revamp their customer support expertise and roll out cellphone help and shorter response instances. Additionally they lately employed Asiff Hirji, former COO at TD Ameritrade and promoted Dan Romero as GM of Coinbase to supervise all of Coinbase’s retail platform.

Bhatnagar comes from Twitter, the place she was VP of Operations and Person Providers and helped scale the shopper help staff from 20 folks to hundreds throughout six places of work.

When deciding to affix Coinbase, I used to be not blind to the challenges forward of me. However once I met Brian and the staff, I knew it will be a very joint effort to run our buyer operations how we envisioned it. It’s an thrilling time, with Coinbase and crypto within the public eye greater than ever earlier than, however that additionally means it’s an much more vital second to stake our place. And this may solely occur if we do proper by our clients each single day.

— Tina Bhatnagar, VP of Operations and Know-how at Coinbase.

In a weblog publish, Coinbase CEO Brian Armstrong famous that Bhatnagar will work to fulfill the corporate’s commitments to double their help staff over the following three months, in addition to roll out 24/7 cellphone help to all clients by Q2 2018.

Coinbase additionally famous that final week when cryptocurrencies all sank round 20 p.c the startup once more noticed report quantity and site visitors, however was in a position to meet demand and keep away from any main outages or down time.

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