A Taco Bell worker in Florida who refused to serve a lady within the drive-thru line as a result of she wouldn’t communicate Spanish has been fired.
The incident came about Wednesday night time in Hialeah, a predominantly Spanish-speaking city, when Alexandria Montgomery tried to put an order in English, the Miami Herald studies.
Video of the argument between Montgomery and the worker who recognized herself as Luisa was shared on social media.
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In it, Montgomery may be heard asking for a supervisor, however the worker says in Spanish that she is “in her home sleeping” and there’s no one accessible to take her order, in line with the Herald.
“Can you progress please? I’ve an order behind you. There is no such thing as a one who speaks English,” Luisa continues.
Regardless of Montgomery’s persistence, the worker nonetheless gained‘t take her order and ultimately closes the drive-thru window. Montgomery then has to depart with none meals.
She informed el Nuevo Herald she contacted the supervisor to inform her what occurred, however “all she did was apologize and say thanks and the decision was disconnected.”
A spokesperson for Taco Bell Corp. stated Luisa’s actions don’t meet their “customer support expectations” and that the worker, whose actual title is unknown, had been fired, the Herald studies.
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“Now we have labored shortly to resolve with the client to make sure this doesn’t occur once more,” the spokesperson stated.