Gmail provided Google the self-confidence to take control of the world

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Revealed: The Secrets our Clients Used to Earn $3 Billion

Gmail turns 15 on April 1. 


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A couple of years earlier, Sundar Pichai informed me he initially talked to for a task at Google on April 1, 2004, the exact same day Gmail introduced. Pichai, who had actually ultimately increase to end up being CEO of the search giant, stated he believed at the time that the e-mail service was an April Fools’ joke.

Fifteen years later on, it’s generously clear Gmail is no joke. The web-based system has 1.5 billion users a month. By contrast, Yahoo Mail has 228 million regular monthly users. Little by little bit, Gmail displaced incumbents like AOL Mail and Hotmail. It’s still a complimentary item for customers, today it’s likewise the foundation of a paid suite of business items, consisting of discussion and word-processing software application.

On Monday, Google commemorated the birthday silently by revealing a couple of brand-new Gmail functions. One brand-new tool lets you compose an e-mail as you generally would, however schedule it to be sent out later on. The business is likewise bringing its Smart Compose function, which utilizes expert system to forecast what you may compose next in an e-mail, to all Android phones. Previously, the function was just offered on desktop and Google’s Pixel phones. The business stated it’s concerning iPhones “soon.” The function will likewise be offered in more languages: Spanish, French, Italian and Portuguese.

The success of Gmail did more than develop a useful and popular item. Gmail permanently altered Google’s trajectory. It was the very first service to show to the business that Google might control something beyond search. Gmail set Google on a course to touch every part of our online lives.

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A year after Gmail appeared, the company launched Google Maps. It’s now the No. 1 map service on the web. Google also bought Android and YouTube, the biggest mobile operating system and biggest video-sharing site, respectively. Google built the Chrome browser, which toppled Microsoft’s Internet Explorer when IE was on top of the world. All those Google products have more than a billion users each. Android alone powers almost nine out of every 10 smartphones shipped globally.

“Gmail was a service that showed a different side of Google,” said Bob O’Donnell, president of Technalysis Research. “If it had failed, who knows if they would have been as willing to try all those other things?”

When it started, Gmail was a roll of the dice for Google co-founder Larry Page.

“When we released that, we were a search company,” Page told Wired in 2013. “It was a leap for us to put out an email product.”

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How Gmail looked in 2004.


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Gmail played a big part in the company’s famous “10X” thinking, the philosophy of aiming for moonshots in innovation rather than incremental improvements. Gmail’s big innovation? The service provided 1GB of storage, a hundred times the amount other email services were offering at the time.  

That sort of thinking paved the way for the company’s most ambitious projects, including self-driving cars, internet-connected contact lenses and smart cities. The mentality also spawned a lab called Google X so the company could pump out those projects. (The name was later shortened to just X after Google restructured under a parent company called Alphabet.)

Of course, as Google became a more complex company, its problems got more complex, too. Google is under intense scrutiny over its size and scale. Lawmakers and the public have called out the company for its failure to curb the spread of disinformation and for its potential to aid censorship in China. Last week, Pichai met with President Donald Trump to talk about the company’s work in China, as well as Google’s “political fairness” in the US. (Conservatives accuse the company of left-leaning bias.)

Gmail itself has stoked controversy. Last year, the service faced blowback over data privacy when it was reported that some third-party software developers could read through people’s emails. Google emphasized that people needed to grant permission to those apps, but consumers may not have really understood what they were getting into.

“Google goes above and beyond to make sure your information is safe, secure and always available to you,” Tom Holman, who leads Gmail, stated in an interview over — what else? — Gmail. “Our commitment to the security of your data is absolute, and we will keep fighting against anyone and everyone who tries to compromise it.”

In the meantime, the service is still developing. In April, Google launched a huge remodeling for the service, with brand-new functions like the capability to “snooze” messages so they turn up later on, and the capability to open accessories like images and PDFs without really opening the e-mail message. Last week, Google likewise started presenting “dynamic” e-mail, which lets you do things like fill out studies and look for hotels straight in your inbox.

So what about the next 15 years? Holman stated one location of focus is combinations with other partnership items, like Asana and Trello. That’s secret, stated O’Donnell, the Technalysis expert, as e-mail services take on other interaction software application like Slack.

“There were proclamations several years ago that email was going to die,” O’Donnell stated. “That didn’t happen. But there will be an interesting evolution.”

First released March 31 at 5 a.m. PT.
Update, April 1 at 3: 15 a.m. PT: Adds information about brand-new Gmail functions.