How to troubleshoot Hangouts Meet connection issues


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In a super world, everybody who joins a video convention does so with a state-of-the-art noise cancelling microphone and a high-resolution video digicam on a present technology high-end gadget related to a quick, wired connection. And all the pieces works flawlessly.

In actuality, many individuals connect with video conferences over constrained bandwidth wi-fi connections with less-than-optimal gear. And conferencing nonetheless works—a minimum of as a rule.

Evaluation of video conferencing challenges too typically begins with: “Hmmm… unsure,” proceeds to “strive a reboot,” and ends with “…perhaps you want higher gear and a sooner web connection?”

SEE: Google Drive: Ideas and tips for enterprise professionals (Tech Professional Analysis)

Nonetheless, in case your group makes use of G Suite and Hangouts Meet, an administrator could entry conferencing connection knowledge to assist diagnose persistent issues. Here is the right way to entry and act on this knowledge, together with just a few extra steps to attenuate video assembly challenges.

Hangouts Meet analytics for admins

To entry Hangouts Meet connection analytics, a G Suite administrator can open a browser to, register, then choose Apps | G Suite | Google Hangouts | Meet High quality Device (Determine A).

Determine A

Within the G Suite Admin console, an administrator could entry the Hangouts Meet high quality instrument to overview connection high quality for classes held in your group.

The Hangouts Meet high quality instrument shows conferencing knowledge particulars. Not solely are you able to establish conferences held by date, time, and members, however you can even take a look at community congestion, packet loss, and jitter info for every assembly. Choose a column to type the outcomes; for instance, choose the Community Congestion column to indicate the conferences with essentially the most congestion (Determine B).

Determine B

Screenshot of a single Hangouts Meet session, with congestion details, as well as audio performance dataScreenshot of a single Hangouts Meet session, with congestion details, as well as audio performance data

A G Suite administrator may additionally overview extra Meet high quality particulars for particular Meet classes.

Within the higher left portion of the display, you’ll be able to swap between viewing Hangouts Meet high quality knowledge by assembly, by participant, or by Google assembly room . This manner, an administrator can look into issues constantly encountered by a selected individual or in a particular place.

How Hangouts Meet members may help

1. Rating session high quality

If you happen to take part in a Hangouts Meet session, take the time to attain the session. After you allow a gathering, you may see a immediate to fee the session from 1 to five stars (Determine C). If high quality was positive, fee it 5 stars. If you happen to dropped video or audio simply briefly, fee it decrease. If you happen to struggled to see or share video constantly, fee it decrease.

Determine C

Android screenshot of after a Meet session, requesting rating from 1 (very bad) star to 5 stars (very good).Android screenshot of after a Meet session, requesting rating from 1 (very bad) star to 5 stars (very good).

Charge Meet audio and video efficiency following every session.

The star scores from members additionally give a G Suite administrator extra perception into Hangouts Meet session high quality. For instance, constantly poor rankings from a convention room would possibly counsel community or gear issues that benefit extra troubleshooting.

Understand that the Meet star rating is meant to fee the Meet instrument high quality, not the assembly content material. Google’s group can work to enhance the Hangouts Meet system, however synthetic intelligence and machine studying methods will not be but in a position to overcome the human capability to carry tedious or mundane conferences.

2. Verify connection velocity

If you happen to expertise issues, you may also run a fast web velocity take a look at. Open a browser, go to, seek for Pace Take a look at, after which choose Run Pace Take a look at (Determine D). Wait a bit and you may see the outcomes, which is able to present the obtain and add speeds of your web connection.

Determine D

Screenshot of search for "speed test" with "Run Speed Test" button displayedScreenshot of search for "speed test" with "Run Speed Test" button displayed

As a further troubleshooting help, verify your connection velocity following any session during which you encounter important issues.

Help documentation for Hangouts Meet suggests you may need an add velocity of three.2 Mbps and a obtain velocity of two.6 Mbps for 1-to-1 video calls (and three.four Mbps for video calls with six or extra individuals).

Just a few fixes

You may make just a few changes in an try to enhance Hangouts Meet session high quality. For instance:

  • Reboot your system earlier than you meet.
  • If connecting through Wi-Fi, transfer your gadget nearer to your router.
  • Verify your router and switch any High quality of Service (QoS) setting off.
  • Contemplate altering the Area Identify System (DNS) settings in your router or gadget.

For the final two, you may want administrative entry to your router or gadget. QoS settings aren’t wanted for Hangouts Meet, because the system already actively manages connection high quality. As for DNS, not all web service suppliers place a precedence on delivering efficient DNS companies; in some circumstances, in the event you swap your DNS settings to Google’s DNS servers, chances are you’ll enhance community efficiency.

SEE: Resolve to resolve DNS sooner (TechRepublic)

If not one of the above works, you would possibly conclude that you simply really do want higher gear and/or a sooner web connection. For sooner web, contact your web service supplier to study your improve choices. As for , in early February 2019, Google introduced new methods designed for Hangout Meet in partnership with Logitech in addition to Acer.

Your expertise?

If you happen to and your group use Hangouts Meet, what has your expertise been like utilizing the system? Has your organization moved to a video-centric assembly tradition? Let me understand how this has modified how your group collaborates and communicates. Submit your ideas within the feedback under or share the affect with me on Twitter (@awolber).

Additionally see

Illustration showing 3 hangouts meet logos connected to a central photo with Meet quality tool details shown in a magnifying glassIllustration showing 3 hangouts meet logos connected to a central photo with Meet quality tool details shown in a magnifying glass

Illustration: TechRepublic/Andy Wolber

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