Lyft pulls bait-and-switch on assured coronavirus ill pay, chauffeurs state


Revealed: The Secrets our Clients Used to Earn $3 Billion

Lyft chauffeurs with COVID-19 state they’re having a tough time getting assured authorized leave.

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Ben S. stopped driving for Lyft in mid-March. He was stressed over his father, who had a heart disease. A handful of stent surgical treatments held his condition in check, however because contracting COVID-19, he wasn’t succeeding.

“His heart rate was up to 90, sometimes it got up to 110 or higher,” stated Ben, who didn’t desire his complete name utilized out of worry of preconception. As we spoke over a video call recently, he leaned in close and whispered, “I actually thought he was not going to make it.”

Ben, 35, copes with his moms and dads in Brooklyn, New York. Along with his father, Ben’s mommy and 3 other member of the family were likewise contaminated with COVID-19, the illness brought on by the book coronavirus. Then Ben got it too.

He’d heard Lyft was appealing chauffeurs 2 weeks of ill pay if they were detected with COVID-19 or mandated to quarantine. So he sent out the ride-hailing business his medical professional’s letter. Eight days later on, Lyft put a hang on Ben’s account, though that just followed he sent out in his favorable medical diagnosis for COVID-19. As far as the ill pay goes, Ben’s still attempting to get that figured out. 

“I do my best to represent the company in a positive way,” Ben stated. “But they don’t necessarily stand behind you.”

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Ben’s story isn’t unique. Like many people, drivers for Uber and Lyft have been hit hard by the virus, which has shut down the economy and taken over daily life. Drivers have seen rides — and consequently their earnings — plummet. And while both companies have volunteered to give two weeks paid leave to sick workers, CNET found that the assistance is difficult to come by. Gig workers for other companies have also hit roadblocks getting sick leave, and some, like Instacart and Amazon shoppers, have staged strikes demanding more help.

At Lyft, something different has happened. Initially, the company said on its website that it’d pay drivers an amount based on “rides they provided on the Lyft platform over the last four weeks,” according to screenshots collected by CNET from last month. But now, that language has quietly disappeared. This has made the process of getting sick pay confusing and arduous, Lyft drivers say.

“It’s pretty concerning how [Lyft is] managing this and reacting to the infection,” stated a previous senior Lyft worker, who wants to stay confidential for worry of retaliation. “It’s very company-first and doing what’s best for the company, but it’s at odds with what’s best for drivers and passengers.”

Without monetary support, some chauffeurs state they feel required to work even if they’re ill since they can’t manage not to. If contaminated, the chauffeurs might accidentally hand down the unique coronavirus, which has actually currently eliminated more than 80,000 and contaminated almost 1.5 million individuals around the globe.

The Centers for Disease Control and Prevention suggests companies provide employees paid authorized leave if they’re exposed to or contaminated with COVID-19. Public health authorities state this is essential in stopping individuals from continuing to work and exposing others to the infection.

Uber and Lyft chauffeurs, nevertheless, are categorized as independent professionals and do not have the advantages, such as mandated authorized leave, that employees get. The dispute over gig employee advantages raved even prior to the coronavirus closed down life however has actually now been enhanced since of the pandemic.

“This is an unprecedented situation, and we are doing everything we can to meet the challenge,” stated Lyft spokesperson Alexandra LaManna, keeping in mind that the business has actually offered authorized leave payments to almost 1,500 chauffeurs. “We diverted team members away from other areas to handle these types of inquiries full time — and are actively adding more resources — to help address these inquiries as quickly as possible.”

An Uber spokesperson stated the business has actually paid more than $3 million to support United States chauffeurs throughout the pandemic however would not state the number of chauffeurs have actually gotten paid leave. In a court filing recently, as part of a suit concerning motorist ill pay, Uber exposed it’s offered monetary support to 1,400 employees. A comparable suit has actually been submitted versus Lyft.

Shannon Liss-Riordan, the legal representative representing chauffeurs in both claims, mentioned that her customers have not had the ability to get the paid leave.

“Lyft and many gig economy companies are claiming to be helping their workers during the pandemic, but on closer inspection, many of those claims have turned out to be illusory,” Liss-Riordan stated in an e-mail. “The ‘generous’ sick pay they are ‘voluntarily’ providing is not even something most drivers can access.”

Vague estimations

Uber has a formula it utilizes to compute paid leave for ill chauffeurs. The business discusses on its motorist assistance page that the authorized leave is based upon approximately a motorist’s everyday profits over 6 months ending on March 6. For example, if a motorist made approximately $64 each day throughout that time, they’d get $900 to cover 2 weeks of profits.

How Uber calculates drivers' sick leave

Uber computes chauffeurs’ authorized leave based upon their typical everyday profits over a 6 month duration.


One Uber motorist who spoke to CNET got $2,108; another got $1,600. While the chauffeurs stated they went through a great deal of inconvenience to get those payments, both concurred the estimations were reasonable.

Lyft’s policy is less clear.

On March 19, Lyft stated in a post it would “provide funds to affected drivers based on the rides they provided on the Lyft platform over the last four weeks.”

That specific very same language was likewise consisted of on Lyft’s COVID-19 aid page, though it has actually because disappeared. On its existing aid page, Lyft just states it’ll pay “qualifying” chauffeurs “an amount determined by the driver’s previous activity on the Lyft platform” which chauffeurs should send documents by April 10.

This absence of a clear policy and method to compute authorized leave has actually left numerous Lyft chauffeurs not able to find out just how much they’ll make money.

One part-time Lyft motorist based in Atlanta, who wants to stay confidential for personal privacy factors, established a few of the signs of COVID-19 on March 21. Those consisted of tiredness, fever, headache and diarrhea. He got a medical professional’s letter needing him to self-quarantine and sent it to Lyft.

After some back-and-forth with the business, Lyft transferred $1,000 into his account on March 23. While relieved to get some cash, the motorist was puzzled. He computed he must’ve been paid $1,350 based upon the average of his last 4 weeks of driving. He consistently pushed the business on the concern and lastly heard back 10 days later on.

“The funds provided are based on each driver’s history on the platform and may vary,” Lyft composed to the motorist on April 2, according to screenshots seen by CNET. “At this time, we are not able to provide further assistance.”

The motorist quit.

“Now the system is basically, ‘We’ll give you some money, if we want, based on what we think you deserve,'” he stated. 

Lyft's COVID-19 support page

Lyft has an extensive COVID-19 assistance page however does not define how it computes chauffeurs’ authorized leave.


Ben had an even harder time interacting with Lyft. He began driving for the business since he’s hearing-impaired and stated that made it difficult to discover an irreversible task. He’s offered numerous trips over the previous year and has a strong 5.0 score, the very best possible. When Ben sent his medical professional’s letter to Lyft, he included a message with an estimation for his pay.

“I request my 30-day pay period be calculated from Feb 7, 2020 until March 8, 2020,” Ben composed on March 18, including that he prevented driving after March 8. “I earned an average weekly wage of $462.15. So, I should be compensated two weeks of an average weekly wage for a total of $924.30.”

Lyft’s reaction amazed him.

“They told me that I should wash my hands,” he stated.

After Ben called Lyft once again with his favorable COVID-19 test the following week, the business responded that it briefly deactivated his account.

During our video call, I asked Ben if Lyft pointed out ill pay in its messages to him. He shook his head side-to-side and stated, “nothing.”

Ben stated he sent out almost 30 messages to Lyft inquiring about paid leave and got no reaction. On April 3, more than 2 weeks after he initially called the business, it transferred $250 into his account with the exact same message it sent out the Atlanta motorist.

When CNET asked Lyft for explanation on its authorized leave, LaManna stated the payments are given up a variety of $250 to $1,000. For example, if a motorist works approximately 5 hours a week “over a period of a month” they’ll get $250. For a motorist to get $1,000, they need to work approximately 37.5 hours a week for a month. It’s uncertain how Lyft identifies the dates for that month.

As of this writing, this details wasn’t readily available on Lyft’s site or its COVID-19 motorist aid page.

At threat

Since the coronavirus pandemic mauled the United States, Lyft has actually presented a series of brand-new programs. It’s offering seniors totally free trips to supermarket in choose cities, and it’s providing trips to caretakers of the senior in a number of locations. In some locations, Lyft is letting healthcare employees utilize scooters totally free.

For chauffeurs, it’s piloting a program for providing medical materials and test packages to seniors, individuals with persistent illness and other susceptible populations. It has a comparable meal shipment program. Lyft has likewise partnered with Amazon to offer the retail giant with shipment chauffeurs.

“They are positioning themselves as helping in the public health crisis,” stated the previous Lyft worker. “It’s a signal to investors that they’re continuing to operate.”

The previous worker included that a few of these programs developed threat for both chauffeurs and guests, specifically considered that some ill chauffeurs may continue working without an available paid leave policy.

Two weeks earlier, Lyft sent out chauffeurs an e-mail stating that if they select to work, they might put a plastic barrier in between the front and rear seats. The business provided a link to an Amazon page where they might purchase one however didn’t state if it would repay chauffeurs for the expense. Lyft likewise suggested rolling down the windows throughout journeys to increase ventilation in the automobile.

Ben, the motorist in Brooklyn, stated these are great suggestions. But he’s not sure if he’ll continue working for Lyft after his current experience. For now, he’s concentrating on all of his member of the family who have actually COVID-19. He and his dad appear to be on the fix. 

Ben included that he’s anxious about Lyft chauffeurs in the remainder of the nation. As the coronavirus continues to multiply, increasingly more chauffeurs will require safeguards.

“Makes you realize what little protection you have as an independent contractor,” he stated. “Right now, New York City has a big outbreak. What’s going to happen when it spreads to other parts of the country and those drivers are then going to be at risk?”

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