Microsoft to close all 83 retail websites, turn 4 flagship shops into ‘Experience Centers’

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The Microsoft Store in Manhattan will end up being a Microsoft Experience Center, while the majority of other areas will be closed down. 


Sarah Tew/CNET

Microsoft is shuttering its retailers worldwide, the business stated Friday, transitioning its direct sales focus to online outlets like Microsoft.com and the shops inside Xbox and Windows. 

Flagship Microsoft Store areas, consisting of shops in London, New York, Sydney and at the business’s Redmond, Washington head office will end up being “Microsoft Experience Centers.” 

The Windows-maker states that the closing of the physical areas will “result in a pre-tax charge of approximately $450 million, or $0.05 per share, to be recorded in the current quarter ending June 30, 2020.”

All Microsoft Stores have actually been closed because March due to the coronavirus pandemic. The business stated that staff members from the shop areas will “continue to serve customers from Microsoft corporate facilities and remotely providing sales, training, and support.”

First opening in 2009, Microsoft’s retailers were when seen as a competitor to Apple Stores and used a contemporary display for Windows and Xbox gadgets, along with a method for individuals to get in-person client assistance for their gadgets. According to Microsoft’s website, the business presently runs 83 physical Microsoft Stores worldwide, consisting of the shop at its head office. 

“Our sales have grown online as our product portfolio has evolved to largely digital offerings, and our talented team has proven success serving customers beyond any physical location,” Microsoft Corporate Vice President David Porter stated in a declaration. 

“We are grateful to our Microsoft Store customers and we look forward to continuing to serve them online and with our retail sales team at Microsoft corporate locations.”