Nationwide Australia Financial institution chief govt Andrew Thorburn confirmed he was “ashamed” on the lender’s behaviour that had been revealed by the royal fee, and that banking had “drifted” from its core goal.
Showing earlier than the parliamentary inquiry into the key banks, Mr Thorburn mentioned he “agreed” with commissioner Kenneth Hayne’s essential interim report into the sector, and that watching the method this 12 months had left him “disenchanted” and “aggrieved”.
“I’ve felt by way of the 12 months as I’ve heard the circumstances, by way of the rounds, upset and disenchanted and aggrieved often because our clients, we simply haven’t handled numerous them with the respect that we should always have,” he mentioned.
“Would you say that you just have been ashamed at a number of the conduct of the financial institution?” the Home of Representatives economics committee chairman, Liberal MP Tim Wilson, requested.
“Completely, sure, completely,” Mr Thorburn replied.