Companies aren’t very well-read in synthetic intelligence (AI) data, in keeping with a CompTIA report.
Some 71% of companies plan to make use of AI and machine studying of their safety instruments this 12 months, although over half aren’t certain what that tech actually does, in keeping with Webroot.
Regardless of firms turning to synthetic intelligence (AI) to enhance inner enterprise features and enhance buyer experiences, confusion across the expertise stays, in keeping with a CompTIA report launched Wednesday.
The report surveyed 500 US enterprise and expertise professionals to find out how comfy customers are with implementing AI. Solely 29% of firms stated they recurrently use AI, the report discovered. Whereas this quantity is up 5 proportion factors from 2017, the speed continues to be low sufficient to point an absence of comfortability with the tech.
SEE: Particular report: Tips on how to implement AI and machine studying (free PDF) (TechRepublic)
Simply 19% of firms stated they’ve professional data in AI, and 29% stated their data was reasonably excessive, the report discovered.
“Synthetic intelligence represents a brand new mind-set about software program,” Seth Robinson, senior director of expertise evaluation at CompTIA, stated in a press launch. “We’re not asking computer systems to provide an outlined end result each time, however to provide an undefined end result based mostly on normal guidelines. Understanding this distinction could be difficult, particularly when most companies will not be actively growing their very own AI algorithms.”
The primary downside is that organizations do not seem like on the identical web page about how they need to implement AI, the report stated. Solely 18% of organizations stated they know precisely the place they need to be of their information practices, in keeping with the report.
AI has numerous use circumstances for the enterprise. A few of the hottest use circumstances embody bettering workflows (52%), analyzing giant datasets (51%), enhancing the shopper expertise (48%), and with safety monitoring and detection (47%), the report discovered.
Essentially the most helpful use case for organizations that do use AI was reducing prices, the report added.
“AI can assist with price financial savings, however the larger potential lies in opening new doorways,” Robinson stated. “Corporations which might be approaching AI as an IT exercise ought to contemplate its far-reaching implications and transfer in direction of a extra collaborative mannequin. AI is a subject that ought to contain your complete group.”
For extra detailed examples, try 5 steps for getting began with AI in your online business on TechRepublic.