Optus
Optus has actually been struck with an AU$ 1.5 million fine for misguiding clients about the switch to the NBN, consisting of threatening clients with disconnection if they didn’t make the switch.
According to the Australian Competition and Consumer Commission (ACC), Optus misinformed clients into transitioning from tradition HFC networks to the NBN. This consisted of informing them they needed to select Optus as their ISP for the NBN when they might select any company, and informing some clients they required to change within 30 days or face having their service ended.
Optus made the declarations to clients in between October 2015 and March 2017, and benefited to the tune of AU$750,000 as an outcome of misguiding those customers. It has actually considering that paid AU$833,000 in settlement to impacted clients.
“Businesses should not make false representations which distort customers’ decision making,” stated ACCC chairman RodSims “This is particularly important when many Australians are moving to the NBN for the first time.”
For its part, Optus stated it intends to make the NBN shift “seamless” for its clients, however that it “provided some customers with insufficient notice of their options to migrate and some customers were disconnected before they migrated to the NBN.”
“Optus has acknowledged this was wrong and should not have occurred,” a representative stated in a declaration. “Optus has written to affected customers apologising for this error and offering compensation … Optus has also established a revised set of migration processes for its cable customers.”
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