PSA: You can’t opt out of the customer surveys Netflix is running in its TV app, but you can skip


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Whereas making ready to perform a little binge-watching over the vacations, one thing odd popped up on my TV’s display upon launching the Netflix app on my Roku: a client survey. Nicely, that’s new, I assumed to myself, whereas shortly navigating to the “Skip” button.

Happily, skipping the survey was straightforward and getting again to the app was quick. Nonetheless, it was shocking to see Netflix going the route of soliciting direct buyer suggestions proper on the TV display – particularly so quickly after Netflix bought flack for an ill-advised tweet reminding clients how intently it was monitoring their viewing habits.

The survey itself was just one query – and a quite imprecise one at that.

“How a lot do you agree: Netflix supplies precisely what I’m in search of,” the survey requested, with out the correct punctuation.

You may choose certainly one of 5 buttons in between “Strongly Disagree” to “Strongly Agree” as a response. Or, as I did, you may bypass the survey altogether.

I wasn’t acquainted with Netflix working surveys immediately on the tv like this, and it appears I wasn’t alone. I additionally couldn’t discover any information protection of in-app TV surveys carried out by Netflix, both, which led me to consider this was a brand new initiative on the streaming service’s half.

Because it seems, I used to be flawed. However for the reason that matter was pretty onerous to Google, think about this your PSA.

Based on Netflix, on-screen surveys have been working throughout its TV platforms since this Might. The present survey is definitely working on all main units worldwide, however different platforms’ apps have hosted these survey questions for even longer than TVs.

Whereas some surveys assist corporations work out the place to focus their efforts or get a greater really feel for his or her consumer demographics, Netflix says its aim with its in-app surveys is to “gauge buyer satisfaction with Netflix.”

Do you want us? Actually?, the corporate that simply crushed its personal expectations for subscriber progress with 5.three million new clients desires to know.

The query I noticed isn’t the one one being requested at current, and these questions might change sooner or later, too, we perceive.

Sadly, there doesn’t seem like an opt-out mechanism, should you don’t need buyer surveys to indicate up in your TV. Based on Netflix’s assist documentation about buyer surveys, customers can unsubscribe from e-mail surveys from the Communication Settings web page, however there’s nothing talked about about turning off the on-screen TV surveys.

However Netflix does appear to be conscious that taking on its streaming app to pester folks with questions will not be a super expertise. The corporate notes these in-app surveys are rare, with just one or two a 12 months at max being proven to every subscriber. They’re all skippable as nicely, whether or not you’re on the TV or not.

Featured Picture: Ethan Miller/Getty Photos

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