Southwest Airways apologized after a mom accused a gate agent of mocking her five-year-old daughter’s identify and posting the kid’s boarding move on social media.
Traci Redford and her daughter Abcde, pronounced “Ab-city,” had been catching a flight from California to Texas earlier this month. The mom mentioned she had heard a gate agent laughing.
“The gate agent began laughing, pointing at me and my daughter, speaking to different workers,” the mom instructed ABC7 Information. “So I circled and mentioned, ‘Hey if I can hear you, my daughter can hear you, so I’d admire if you happen to’d simply cease.’”
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Redford mentioned the agent at John Wayne Airport posted of photograph of Abcde’s boarding move on social media, mocking her daughter’s identify.
“Whereas I used to be sitting there, she took an image of my boarding move and selected to publish it on social media, mocking my daughter. It was truly delivered to my consideration by any individual who had seen it on Fb and reported it to Southwest Airways,” Redford instructed the information station. “And after two weeks of doing a proper criticism, Southwest hadn’t finished something.”
The airline acknowledged the incident and issued a press release, apologizing to the household.
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“We take nice satisfaction in extending our Southwest hospitality to all of our clients, which incorporates residing by the golden rule and treating each particular person with respect, in individual or on-line,” the corporate mentioned. “The publish will not be indicative of the care, respect, and civility we anticipate from all of our workers.
“We’ve adopted up with the worker concerned, and whereas we don’t disclose personnel actions publicly, we’re utilizing this as a possibility to strengthen our insurance policies and emphasize our expectations for all workers.”
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