Low cost airline Swoop has cancelled 24 flights to the U.S. because it waits for regulatory approval from the nation.
The airline’s first flights to the States have been supposed to start out taking off this week, however have been cancelled on the final minute as Swoop awaits “one closing regulatory approval required to function to the U.S.,” Swoop spokesperson Karen McIsaac instructed International Information.
Swoop – a subsidiary of WestJet – gives low cost airline tickets throughout Canada and to some worldwide locations.
Whereas the entire airline’s U.S. flights this week are cancelled, those scheduled after Oct. 27 are nonetheless on the calendar – and Swoop continues to be promoting tickets for them.
WATCH: Airline passenger group launches criticism in opposition to Swoop
“We stay optimistic that we’ll obtain the excellent approval briefly order with indicators displaying it is going to arrive previous to October 27, at which era Swoop will resume its scheduled flights,” McIsaac mentioned.
Swoop can be refunding the fee – and providing some compensation.
However those that have been anticipating to take a trip say the compensation doesn’t go far sufficient.
Kyle Wooden and his spouse deliberate to fly from Hamilton, Ont., to Tampa Bay, Fla., for per week leaving on Saturday, Oct. 20. A pair of tickets value them over $700 for the return journey.
That can be refunded. The airline can be promising to present them $100 in compensation for every leg of the flight per particular person (which labored out to $400 whole). Wooden says that doesn’t come near the price of reserving a last-minute flight – properly over $2,000.
WATCH: Compensation for delayed or cancelled flights
He says he was instructed the refund for the tickets gained’t be in his checking account for 3 to 5 enterprise days, and that Swoop would ship the compensation cheque within the mail.
“We needed to cancel every little thing as a result of we weren’t going to pay thrice as a lot simply because somebody didn’t make the regulatory paperwork obtainable,” Wooden mentioned.
“It is unnecessary as a result of who can e-book a flight for 2 individuals for $700 per week earlier than they go away?”
He additionally mentioned he was upset as a result of they have been promoting one thing they didn’t have confirmed – likening it to “promoting a Luke Bryan live performance ticket, however you haven’t booked Luke Bryan but.”
“We put our religion in a Canadian airline,” Wooden mentioned, “and I wish to say ‘I would like you to succeed,’ nevertheless it leaves a nasty style in your mouth.”
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