Since June 1 this yr, it has been unlawful in NSW to resell a ticket for greater than 10 per cent above its authentic worth, together with any related transaction prices.
The brand new legal guidelines additionally require ticket resellers to show the unique value of the ticket, the set resale worth and seating info.
Bob Dylan followers refused entry
However the brand new legal guidelines in NSW made it removed from plain crusing for Nicholas Johnson, who was wanting ahead to seeing Bob Dylan in live performance in Sydney in August.
And for his greatest mate’s birthday – like Mr Johnson a “huge” Dylan fan – he purchased two tickets for $250 every on-line by way of Ticketmaster Resale.
When the pair had been refused entry to the live performance, Mr Johnson requested the field workplace for the tickets, however the tickets had been within the names of the unique purchasers. He tried to name Ticketmaster Resale, but it surely was closed.
“I’ve purchased tickets by way of resellers for live shows in England and America with no issues, however had not carried out it right here earlier than,” stated the 34-year outdated, who’s the final supervisor of a strata administration enterprise.
He didn’t realise it was the resale arm of Ticketmaster, which trades tickets now not wished by the unique house owners. He assumed, because it was the biggest occasion ticketing organisation on this planet, there could be no issues.
It is only one instance of many individuals who purchase tickets on-line and are dissatisfied.
Mr Johnson didn’t print out his PDF tickets and took his affirmation of the sale to the live performance as an alternative.
A spokesman for Ticketmaster Resale stated the affirmation discover states clearly that the tickets should be printed and brought to the live performance.
Mr Johnson stays unimpressed. “Why couldn’t Ticketmaster present one other ticket as is the case with all different field workplace brokers and why had been they promoting tickets when they didn’t have workers obtainable to help in the course of the time of the live performance?” he stated.
Ticketmaster’s spokesman stated it refunds patrons in the event that they obtain the fallacious tickets or are refused entry to the venue. Given sufficient discover, the tickets will likely be changed, the spokesman stated.
Mr Johnson has not requested Ticketmaster for a refund. “It isn’t a lot the cash, because the embarrassment and lacking the live performance,” he stated.
Viagogo faces court docket
An investigation by client group Alternative discovered on-line ticket reseller Viagogo was the worst offender in relation to dodgy pricing practices.
In its report launched in March final yr, Alternative stated: “From dropping in unavoidable charges in its on-line checkout to incorrectly claiming it has the most affordable tickets on provide, this firm wants to wash up its act.”
In August 2017 the Australian Competitors and Shopper Fee (ACCC) began proceedings within the Federal Court docket in opposition to Viagogo alleging it breached Australian client legislation when reselling leisure, music and reside sport tickets.
The ACCC alleges that the Swiss-based agency made false or deceptive representations and engaged in deceptive or misleading conduct relating to the worth of tickets on its on-line platform by failing to reveal substantial charges.
The regulator additionally alleges that Viagogo misled customers by making representations on its web site that tickets to sure occasions had been scarce and prone to run out quickly, with out disclosing that this “shortage” referred to tickets on its web site solely.
Contacted to remark for this story, Viagogo emailed its commonplace record of Q&As about its service, together with that Viagogo is “not the ticket vendor and all transactions are between the patrons and sellers”.
“If a buyer has any issues with their tickets, we urge them to contact us instantly on our occasion day hotline. We are sometimes capable of finding substitute tickets immediately, and within the uncommon cases we’re not capable of, clients obtain a full refund.”
A spokesman for Shopper Affairs in Victoria stated the reselling of tickets to live shows, festivals and main occasions above their face worth was authorized in Victoria except the tickets had been for a declared “main occasion”.
In October this yr, client affairs ministers from across the nation agreed to amend Australian client legislation to enhance transparency within the resale market by requiring resale web sites to reveal the face worth of tickets and the actual fact the web site isn’t a major ticket vendor.
Federal Labor just lately pledged that if it wins authorities on the subsequent election it could introduce a nationwide ban on using ticket “bot” software program that robotically buys up authentic tickets to resell at inflated costs and can place a 10 per cent cap on ticket resale mark-ups.
Find out how to keep away from being ripped-off
The Australian Competitors and Shopper Fee recommends customers purchase tickets from “authorised sellers”.
The patron watchdog stated in case you purchased from an unauthorised vendor, you risked being turned away on the venue and never getting the seats you ordered.
Kate Browne, a spokeswoman for comparability web site Finder, stated shopping for by way of an official reseller assured entry and the tickets would carry the complete phrases and circumstances supplied by the unique vendor.
“Do not ever publish photographs of your tickets on social media. If the barcode is seen, crooks can copy it to make duplicate tickets,” she stated.
Shopper group Alternative warned to not assume the primary Google search consequence was the official ticketing web page.
“Most producers, promoters, artists and venues will put hyperlinks to the authorised ticket outlet on their websites,” Alternative stated.
Writes about private finance for Fairfax Media, Sydney, Australia.