Twitter has a problem with ‘toxic’ content. CEO Jack Dorsey says he’s trying ‘everything’ to fix it


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Twitter CEO: 'I haven't done enough' to be transparent

Twitter CEO Jack Dorsey says “we’re able to query every thing” in regards to the social networking website that has been overrun by spam, abuse and misinformation.

Dorsey says he and his staff are working extensively behind the scenes to stamp out a few of the harassment and hate speech that has generated dangerous headlines currently. However it’s a long-term effort, he says, and he’s reluctant to decide to an actual timetable for sure adjustments to Twitter’s basis.

However it’s a long-term effort, he says, and he’s reluctant to decide to an actual timetable for sure adjustments to Twitter’s basis.

In twelve years, “we have modified quite a bit. However we have not modified the underlying fundamentals,” Dorsey informed CNN in an in-depth interview on the firm’s headquarters on Friday.

The essential fundamentals are what he’s inspecting now. For example: What does Twitter incentivize its customers to do?

“Each product choice we make is ‘telling’ them to do one thing,” Dorsey mentioned.

So he is considering how one can assist customers comply with subjects and hashtags, not simply individuals.

“We’re conscious of a few of the silos and the way we’re isolating individuals by solely giving them crude instruments to comply with accounts. We have to broaden our considering and get extra again to an interest-based community,” he mentioned.

Associated: Twitter’s Jack Dorsey: ‘We’re not’ discriminating in opposition to any political viewpoint

Dorsey can be rethinking how follower counts and “likes” on posts are displayed, as a result of the race to achieve followers and likes might encourage outrageous habits.

His view is that Twitter must be rather more “clear” and open about its actions. However that transparency, a few of which was on show throughout Dorsey’s media tour this month, means asking questions with out truly answering them.

Among the many questions Dorsey requested within the CNN interview: “How will we earn peoples’ belief?” and “How will we information individuals again to wholesome dialog?”

Whereas he might get credit score for asking large, philosophical questions on how his website operates, Dorsey stays weak to criticism about Twitter’s inaction.

He responded to that by saying “we’re taking much more motion than we ever have previously.” However a lot of the motion is invisible to customers, he asserted.

For instance: The disabling of bot networks and different suspicious accounts. Dorsey mentioned Twitter challenges “10 million accounts each single week to see in the event that they’re automations or people,” and takes motion accordingly.

However Twitter’s inventory plunged final month when its quarterly earnings report confirmed a decline in consumer development, which the corporate attributed to its efforts to scrub up the positioning, akin to gardeners eradicating weeds.

Nonetheless, Dorsey is dedicated to what he calls “conversational well being” — the standard of an alternate on Twitter — which he’s attempting to measure with the assistance of two analysis teams. He mentioned traders ought to check out the long-term tendencies: “We see this as vital and proper and we consider in it and now we have conviction round it, and we’ll take the hit within the brief time period.”

Associated: Twitter is purging suspicious accounts out of your follower depend

He additionally asserted that “over the brief time period, plenty of this work is invisible, and over the long run, it begins so as to add up.”

As for a few of the particular adjustments, like a rethinking of the like button, Dorsey was reluctant to speak a few timeline.

“We’re wanting and fascinated about all these items proper now,” he mentioned. So: By the top of the yr? “I fear a few time-frame like that,” he mentioned, “as a result of we additionally have to think about — we’re a small firm. I imply we, as compared with our friends, we’re a small firm, however now we have this outsized influence and I consider, significance.”

Later, he added, “We now have to grasp first the issue we’re attempting to resolve, like what incentives we truly wish to drive; not simply what we wish to take away, however what we wish to drive.” However he mentioned he is aware of he desires incentives “that encourage individuals to speak and to have wholesome dialog.”

CNNMoney (New York) First printed August 19, 2018: 11:45 AM ET

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