A B.C. household is amongst a whole bunch of Canadians who’ve been left stranded and annoyed in India with out their baggage days after their Air Canada flight flew out of Vancouver.
Johnny Birk advised World Information that he and his household have been in New Delhi since early Friday morning after departing Vancouver simply after midnight on Thursday. He estimates that roughly 300 passengers had been on the identical flight, however solely 30 items of baggage arrived at Indira Gandhi Worldwide Airport with them.
“Everybody was lacking baggage,” he stated. “It was actually like a riot within the airport.”
Birk stated he travelled to New Delhi for a marriage alongside along with his mom and different kinfolk, together with two kids. Out of their group’s 12 luggage, solely two arrived.
As frustration mounted and the whole group was solely granted one Air Canada workers member to deal with the indignant prospects, Birk began taking video on his cellphone.
The video exhibits that workers member making an attempt to fill out declare sheets for each buyer concerned within the flight and attempting to reply their questions.
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“They gave us one workers member to cope with 300 folks, a few of them aged, a few of them needing help,” Birk stated. “It was a madhouse.”
Birk stated that since they arrived in India, two different flights have additionally flown into New Delhi from Vancouver — each with out their baggage.
“We have now nothing,” he stated. “I’m nonetheless carrying the identical garments, similar underwear, similar all the pieces that I left Vancouver in three days in the past. And everybody else on the flight is in the identical scenario.”
On Saturday, Birk stated he known as Air Canada and was advised to be on the airport that afternoon to choose up the remainder of his baggage. However after two hours of ready there, together with different passengers from their flight, Birk was advised the baggage wasn’t arriving.
“They stated one bag was in London Heathrow Airport, two of them they don’t know the place they’re and the others are nonetheless in Vancouver,” he stated. “It’s ridiculous. Why can’t they get our luggage right here?”
In a press release to World Information, Air Canada blamed the problem on the renewed tensions between India and Pakistan, which has led to air journey restrictions.
Final month, Air Canada cancelled all flights to northern India due to the battle, which was sparked after a bombing within the disputed area of Kashmir on Feb. 14 that killed 40 folks. The airline resumed flights a day later.
WATCH (Aired Feb. 27): Aaron McArthur experiences on the journey chaos within the fast wake of the most recent India-Pakistan battle
“Because of the ongoing airspace closure over Pakistan, we fly an extended route, which requires extra gasoline, due to this fact limiting the burden the plane can safely carry,” the airline stated.
“Every now and then, this has resulted in some luggage being delayed as we then co-ordinate the transport of luggage over alternate routings. Our groups in India are reuniting luggage with prospects.”
Birk stated that rationalization has not been supplied to them and that prospects ought to have recognized in regards to the concern forward of time.
WATCH: A quick historical past of the Pakistan-India battle
“What we don’t perceive is why didn’t they inform us earlier than we left Vancouver that your luggage aren’t going to be there with you? As a result of nobody would have come,” he stated, including that he’s been advised by the airline that the baggage concern has been ongoing for over per week.
When requested what sort of compensation the airline is offering prospects, a spokesperson for Air Canada stated the corporate is coping with prospects on a person foundation.
Within the video, the Air Canada workers member is seen providing prospects $150 per particular person in compensation. Birk stated requests for lodge and meals vouchers have been denied and that makes an attempt to be compensated for garments they purchase in New Delhi are futile.
“We’re not in Miami or L.A. or someplace the place we will simply exit and survive,” he stated. “I can’t even buy groceries anyplace as a result of [Air Canada] stated they’d compensate us if we offer them receipts, however nobody right here even writes receipts. We don’t know what to do.”
Air Canada’s personal guidelines on transportation and baggage say prospects are entitled to as a lot as $2,100 CDN every for misplaced or destroyed baggage beneath the Carriage by Air Act.
That act contains the Montreal Conference, which doesn’t require receipts as proof for compensation of purchases of clothes and different objects within the wake of misplaced baggage.
As he and his household wait to be reunited with their belongings, Birk stated what was presupposed to be the journey of a lifetime has now turn into a nightmare.
“My mother moved to Canada in 1971,” he stated. “That is the primary time she’s been again to India since for a marriage that’s been deliberate for months, and now we’ve got nothing.”
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