Incheon Airport in Seoul becomes part of a growing variety of airports that are utilizing clever innovation to change the method individuals fly. From departure check-ins utilizing facial acknowledgment to unmanned service robotics, the airport is discovering ingenious methods to improve the traveler experience.
Incheon was ranked by air transportation research study company Skytrax as the fourth finest airport on the planet in 2022, simply behind Haneda Airport in Tokyo, Hamed Airport in Doha, and Singapore’s ChangiAirport
However, Incheon Airport stood apart for its client service. In 2022, it was the world’s very first airport to be granted the greatest level of client experience by the trade association of the world’s airports, Airports Council International.
“We approach customer service from customers’ perspectives,” Lee Hag- jae, CEO of Incheon International Airport Corporation, informed CNBC in an interview.
“Airports need to become destinations themselves.”
He stressed Incheon Airport’s aspiration to end up being a “smart airport,” mentioning freight transport, luggage, shopping services and the migration procedure as essential top priority locations.
In July, Incheon Airport presented the ICN Smart Pass, a passport-free clearance for air tourists, decreasing the boarding procedure to simple seconds. The innovation leverages facial acknowledgment, giving up the requirement to produce passports, tickets and boarding passes several times.
Other nations that have or are preparing to present comparable innovations consist of Singapore and the United ArabEmirates
“It’s not really about whether Incheon Airport ranks first or second. But rather, I want Incheon Airport to be a model that sets a framework for the industry,” Lee stated.
Watch the video to learn what makes Incheon Airport stand apart for its client service.
