Facebook and Twitter are starting to handle hairy concerns like election meddling and harassment. But repairing those issues will not be simple.
The social networks giants have actually effectively registered almost half the world’s population to their services, an overall so big that development rates were beginning to slow naturally. Now, harassment and abuse on those platforms are taking their toll. Some users are running away and stock rates have actually dropped.
Social media is dealing with the music.
The issues entered focus last Wednesday when Facebook revealed that everyday active user counts had actually fallen from 282 million to 279 million inEurope The social media network likewise showed it was no longer growing in the United States and Canada, 2 of the most financially rewarding marketing markets. The moving user development came as Facebook resolved its 2nd year of continuously scandal over untreated political meddling and information abuse, highlighting the days of simple and constant development were ending.
And it wasn’t simplyFacebook Two days later on, Twitter stated it too was seeing user counts drop, to 335 million individuals who visit every month from 336 million simply 3 months previously, in part since of its efforts to enhance “the long-term health of the platform.”
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The numbers gave Wall Street, the one part of our society that hasn’t expressed about social media, a reason to worry.
“We’re investing so much in security that it will significantly impact our profitability,” Facebook CEO Mark Zuckerberg said on a Wednesday conference call. “This is a critical year for Facebook.”
And maybe beyond this year, given the demands of these platforms to police themselves. On Tuesday, Facebook said it had identified a coordinated effort on its main service and on Instagram to interfere in the US midterm elections. The behavior included posts similar to some that have been identified as Russian efforts to interfere with 2016 election, as well as 30 real-world protests, organized by the fake pages.
“We’re still in the very early stages of the investigation and don’t have all the facts,” Facebook COO Sheryl Sandberg said on a conference call with reporters. “We don’t have perfect information.”
Separately, Twitter said on Monday efforts foster “healthy conversation” based on “openness and civility.”
“We don’t think that this work will necessarily ever be done,” Twitter CEO Jack Dorsey said last week. “It doesn’t have an endpoint.”
Still, Wall Street has clearly been rattled. Facebook last Thursday suffered the worst market value drop ever for a public company in the US, slumping by $120 billion. Last Friday, Twitter watched its value sink 20 percent after releasing its earnings results. Shares of both companies have since leveled out, hovering just below where they’d fallen to last week.
Uncertain future
While it’s easy to diagnose the problem, it’s much harder to find a cure. And it’s only in the past year or so that Facebook and Twitter have begun to meaningfully address concerns about their respective services.
Zuckerberg in particular was publicly dismissive after the 2016 US presidential election that hoaxes and false news stories had impacted voting trends. Then he was slow to address concerns about abuse and harassment campaigns by some Facebook users, most recently the popular conspiracy theorist Alex Jones. And Facebook has been blamed as well for not watching its service closely enough to stop the spread of misinformation that led to violence in other countries.
By the time Zuckerberg was invited to Capitol Hill in April to answer questions from three congressional committees over two days and a combined 10 hours of testimony, he was contrite.
“We didn’t take a broad enough view of our responsibility, and that was a big mistake. And it was my mistake. And I’m sorry,” he said when speaking to members of the Senate Judiciary Committee and Senate Commerce Committee. “I started Facebook, I run it, and I’m responsible for what happens here.”
For Twitter, the problems have been even more pronounced. Hate mobs have used the service to coordinate campaigns against politicians, activists and victims of mass shootings. President Donald Trump has used Twitter to make some of his most controversial statements, ranging from threats against other countries to personal insults against women’s looks.
Twitter’s response after waves of pointed criticism has been to focus on the idea of fostering “healthy” conversations on its service while stepping up enforcement of its rules.
“We believe that Twitter’s value as a daily service is enhanced when the conversation on the platform is healthier and people feel safe freely expressing themselves,” Dorsey said Friday. “We are making progress.”
Now the companies will have to convince investors of that, too.
First published July 27 at 8:20 a.m. PT.
Update July 27 at 2:18 p.m. PT: Adds additional details about some people’s criticism of Twitter and Facebook.
Update July 31 at 12:46 p.m. PT: Adds details of Facebook identifying more bad behavior and election meddling.
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