Twitter’s Trust and Safety Council members apparently feel neglected

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Twitter’s Trust and Safety advisors apparently wish to go over the future of the council after feeling neglected.


Angela Lang/CNET

Members of Twitter’s Trust and Safety Council feel the social networks business does not value their proficiency and input, according to a Friday report by Wired. The members sent out a letter to Twitter’s management on Monday describing their issues.

Among their qualms is that they often do not get updates for months, have problem reaching business contacts in some areas and do not get a heads-up about policy or item modifications. The members request for a call with CEO Jack Dorsey to discuss the future of the council. 

In 2016, Twitter created the Trust and Safety Council, made up of more than 40 external groups and specialists that offer guidance to make sure users’ security. 

The letter was emailed by Alex Holmes, deputy CEO at the Diana Award, a company concentrated on anti-bullying efforts and online security programs, Holmes verified to CNET. Holmes informed Wired the letter does not represent every council member’s views. 

“There have been no advance heads-up of Twitter’s policy or product changes to the council, leaving many of us to have no prior warning or let alone knowledge when answering press and media enquiries about our role and involvement in the council,” the letter checks out. “This is embarrassing.”

Nick Pickles, director for public law method at Twitter, stated in a declaration that the business is devoted to dealing with partners to keep Twitter’s users safe. 

“We’ve been discussing ways we can improve how we work with partners, experts and advocates, including having conversations with our Trust and Safety Council members,” Pickles stated. “From those conversations, we’ve heard that one small, centralized group isn’t reflective of Twitter’s role in the world, so we’re working on ways to hear more regularly from a more diverse range of voices.”



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